Privacy Policy

The protection of your personal data is important to us. At Cellence, we take confidentiality and security seriously and ensure that your information is processed in accordance with the General Data Protection Regulation (GDPR). “Cellence”, “we”, or “us” refers to Cellence. Cellence is responsible for processing your personal data. If you have any questions, you can contact us at info@cellence.io.

Customer and Partner Data

To provide our products and services, we may process your personal data when necessary. This includes information such as name, position, email address, and telephone number. This processing is based on legitimate interest under Article 6(1)(f) of the GDPR.

CRM and Operations

We may use your information to manage customer relationships, provide service updates, and maintain operational communication. We only use the data you have shared with us.

Newsletter and Events

We may use your data to send newsletters, share updates about our products and services, and invite you to events. You can unsubscribe at any time using the opt-out link in our emails. This processing is based on your consent under Article 6(1)(a) of the GDPR.

Analytics

We may use tools like Google Analytics to understand how our services are used and improve performance. This is based on legitimate interest under Article 6(1)(f) of the GDPR.

Customer Surveys

We may contact you for feedback to improve our services. This processing is based on legitimate interest under Article 6(1)(f) of the GDPR.

Sharing Your Data

We may share your data with trusted partners and service providers to improve your experience. These may include HubSpot (marketing communication) and Mailchimp (newsletters). We ensure all partners follow data protection standards.

Data Retention

We only store your personal data for as long as necessary. Marketing communication will continue until you unsubscribe or end your relationship with Cellence.

Your Rights (GDPR)

You have the right to access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing, and transfer your data to another provider. To exercise your rights, contact info@cellence.io. We will respond within 30 days and may request identity verification for security purposes.

Complaints

If you believe your data is not handled properly, you can file a complaint with your local data protection authority.

Policy Updates

We may update this policy from time to time to reflect legal or operational changes. The latest version will always be available and effective immediately upon publication.